Management Team

My goal is to ensure the continued growth of our owner base by providing them the freedom to create the perfect vacation experience, with the best owner support in the industry.
–Patrick Connolly

Patrick Connolly

Senior Vice President, Chief Customer Officer

Patrick provides the vision for our Holiday Inn Club product, managing its development, growth and delivery to more than 75,000 Club members. In his role, he also manages inventory for our growing resort portfolio, as well as customer service and product engagement for more than 160,000 owners.

Patrick’s career spans almost 30 years in customer service and manufacturing roles, including extensive experience in the mortgage and timeshare industries. For nearly a decade prior to joining Orange Lake Resorts in 2006, he was engaged in the member servicing divisions as Senior Vice President of Membership for RCI® North America and oversaw many of their relationships with numerous member clubs throughout the industry. He also held previous management positions with PHH Mortgage and General Electric, and holds a B.S. in Business Administration from Notre Dame University.