True success is derived from a clear understanding that the customer's voice is the only one that matters.
As President and Chief Operating Officer, Tom leads the operational teams that deliver the Brand Promise to our owners and guests every day, including Resort Operations, Holiday Inn Club, and Capital Management. Tom also oversees the finance, technology and human resource teams that provide the business with the tools for success. Tom joined Orange Lake Resorts in 2003 as its Chief Financial Officer and transitioned to his new role in 2013.
Tom brings significant corporate strategy, leadership, operations, finance and venture capital experience to Orange Lake Resorts. He began his career with Arthur Andersen, holding various positions including Managing Director of its firm-wide venture group, Knowledge Enterprises, as well as Managing Partner of Strategy Consulting within its Business Consulting group. Prior, Tom served as Senior Vice President and Chief Financial Officer of Edify Corporation, a global developer of contract center technology, and Chairman and Chief Executive Officer of SRI International's European venture subsidiary.
Tom is a Certified Public Accountant, holds a Bachelor of Science degree in Business Administration and Accounting from the School of Business at California State University, Hayward, and is a graduate of the Executive Program at Stanford University’s Graduate School of Business. He currently serves on the boards of the American Resort Development Association’s (ARDA) AIF Foundation and Noah’s Light Foundation.